Terms and conditions

Our purpose is to delivery the most beautiful and fresh flowers and to do our best to transform your request into a special moment for the person who receives it. We invite you to read the information about the confidential terms, substitution, delivery and payment. If you need more information, please feel free to contact us at any moment.

Confidential Terms

The information that you add to your request are confidential and nobody else will receive them. These includes the name, address, phone number, e-mail address and information about the addressee. His/her name, address, and the message to send are communicated only to the courier company and to the designer who will process the request. No copy of your request will be kept on our server. All the online information are for processing your request only. We don't use the information for asking new requests. Occasionally we will send you an e-mail about our new products, but only with your agreement. After the payment we will contact you only to confirm your delivery or for more details about the address.

Substitution Terms

Our flower arrangements and bouquets presented on the website are created for a certain season. Occasionally, different colors or type of flower might be unavailable for delivery. For that we will substitute with another color or a similar flower as price and aesthetic value. The vases and the accessories for the package may be different of what you can see on the web site, but we keep the same line, style, colors, size and shape for the chosen arrangement.

Delivery Terms

The delivery in all Romania is always included in the price. There are no additional taxes. For the orders placed before 12:oo AM (GMT+2) we guarantee same day delivery from Monday to Sunday in Bucharest and from Monday to Saturday in the major cities of Romania (see the footer). For the rest of the country and for the orders placed after 12:oo AM (GMT+2) we deliver in a 24 hours term from Tuesday to Saturday.  For a good process, the best case would be to have your order request at least two days before the delivery date.

The orders received starting from Saturday later then 12 am (GMT + 2) will be delivered on Monday next week in the major cities (see the footer) and Tuesday next week for the rest of the country. These applies to the orders to be delivered in the major cities of Romania (see the footer). For the rest of the territory, the orders received as described above will be delivered starting on Tuesday - next week. We can't guarantee exact timing for the delivery, but all the time we will be glad to do our best for the flowers to arrive at the destination for the indicated hours. When the addressee works during the day, we suggest you to send the flowers at his/her office.

After every delivery, we will send you and e-mail to confirm that the flowers were delivered. For the deliveries before holidays, we suggest you to fill the form few more days before. The Christmas, St Valentine, 1st March, 8th March are the busiest days of the year for the flowers deliveries. Please note that we do NOT deliver any orders on the following holidays: New Year's Day (31'st of December and 1'st of January), Easter Day, Christmas Day (25'th and 26'th of December) and Pentecost Day.

Our Guarantee

"fleurs folies" - FloriAcasa.com team works to create and keep a long term relation with our clients and for that we are happy to offer you the guarantee of the quality for our products and services. Our purpose is our client satisfaction. We appreciate your choice to work with us and we will do the best to become the best solution for your flower deliveries anywhere in Romania.

Payment Terms

You can pay using e-payment (online payment), mail payment, online mail payment or cash. For the private companies there are more: banking or order tickets.

Your delivery is 100% safe with FloriAcasa.com

Filling the checkout form is your agreement for the described terms and conditions.

* Alcoholic products are not sold to persons under 18 years.