Terms and conditions

Privacy and Legal

Expres Flower Net, owner of www.Floriacasa.com is registered in Romania, str. Mieilor Nr. 20, Bucharest.

Whenever you visit the Floriacasa web shop you may provide us with two types of information:

  1. Personal information you knowingly choose to disclose that is collected on an individual basis
  2. Web site usage information collected on an aggregate basis as you and others browse our web site.

Personal Information You Choose To Provide

Sometimes you need to submit information because you made a request for more information from Floriacasa. Floriacasa will not share these submitted information with any third parties. Our lists remain private, they are not sold or exchanged with outside entities. Floriacasa may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions/satisfy your demands.

Web Site Use Information

All commercial web sites, just like Floriacasa web shop, utilizes web server logs to collect information regarding how a web site, including Floriacasa web shop is used by customers like yourself.. The informations gathered through cookies and web server logs may include for example: the date and time of visits, the pages viewed, time spent on the web site, and the web sites visited before and after our web site, in order to personalize your search. This information is collected on an aggregate basis. None of this information is associated with you as an Individual, and your individual usage patterns cannot be retrieved.

What Are Cookies? And What If I Prefer To Block Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

If you do not enable cookies on your computer, access may be denied to some parts of the site and your experience on our website may be limited in some areas:

  • When you log into your account
  • Content on the website customised to your preferences
  • A record of your tastes and interests on your next visit

Use Of Web Site Information

Content included in this site may be used by you solely for personal, informational, and/or non-commercial purposes and may not be modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without prior written consent from Floriacasa.

Legally Disclosure Of Information

We may disclose your information when legally compelled to do so or for the protection of our legal rights.

Consent

By using the Floriacasa Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If you do not agree with these changes, your sole recourse is to discontinue use of our Web site.

Notifications

Occasionally, Floriacasa may also use the information we collect to notify you about important changes to our Web site, new services and special offers that you may find of interest. You will be given the opportunity to opt out of receiving these notices by clicking on a response box when you receive such notices or by sending us an email request at office@floriacasa.com. If you have any questions regarding Floriacasa.com policy please email us at office@floriacasa.com.

Terms and conditions

Our purpose is to delivery the most beautiful and fresh flowers and to do our best to transform your request into a special moment for the person who receives it. We invite you to read the information about the confidential terms, substitution, delivery and payment. If you need more information, please feel free to contact us at any moment.

Confidential Terms

The information that you add to your request are confidential and nobody else will receive them. These includes the name, address, phone number, e-mail address and information about the addressee. His/her name, address, and the message to send are communicated only to the courier company and to the designer who will process the request. No copy of your request will be kept on our server. All the online information are for processing your request only. We don't use the information for asking new requests. Occasionally we will send you an e-mail about our new products, but only with your agreement. After the payment we will contact you only to confirm your delivery or for more details about the address.

Substitution Terms

Our flower arrangements and bouquets presented on the website are created for a certain season. Occasionally, different colors or type of flower might be unavailable for delivery. For that we will substitute with another color or a similar flower as price and aesthetic value. The vases and the accessories for the package may be different of what you can see on the web site, but we keep the same line, style, colors, size and shape for the chosen arrangement.

Delivery Terms

The delivery in all Romania is always included in the price. There are no additional taxes. For the orders placed before 12:oo AM (GMT+2) we guarantee same day delivery from Monday to Sunday in Bucharest and from Monday to Saturday in the major cities of Romania (see the footer). For the rest of the country and for the orders placed after 12:oo AM (GMT+2) we deliver in a 24 hours term from Tuesday to Saturday.  For a good process, the best case would be to have your order request at least two days before the delivery date.

The orders received starting from Saturday later then 12 am (GMT + 2) will be delivered on Monday next week in the major cities (see the footer) and Tuesday next week for the rest of the country. These applies to the orders to be delivered in the major cities of Romania (see the footer). For the rest of the territory, the orders received as described above will be delivered starting on Tuesday - next week. We can't guarantee exact timing for the delivery, but all the time we will be glad to do our best for the flowers to arrive at the destination for the indicated hours. When the addressee works during the day, we suggest you to send the flowers at his/her office.

After every delivery, we will send you and e-mail to confirm that the flowers were delivered. For the deliveries before holidays, we suggest you to fill the form few more days before. The Christmas, St Valentine, 1st March, 8th March are the busiest days of the year for the flowers deliveries. Please note that we do NOT deliver any orders on the following holidays: New Year's Day (31'st of December and 1'st of January), Easter Day, Christmas Day (25'th and 26'th of December) and Pentecost Day.

Our Guarantee

"fleurs folies" - FloriAcasa.com team works to create and keep a long term relation with our clients and for that we are happy to offer you the guarantee of the quality for our products and services. Our purpose is our client satisfaction. We appreciate your choice to work with us and we will do the best to become the best solution for your flower deliveries anywhere in Romania.

Payment Terms

You can pay using e-payment (online payment), mail payment, online mail payment or cash. For the private companies there are more: banking or order tickets.

Your delivery is 100% safe with FloriAcasa.com

Filling the checkout form is your agreement for the described terms and conditions.

* Alcoholic products are not sold to persons under 18 years.